Shipping is always FREE for all shipments to mainland Spain.

For the rest of the destinations, the postage is:

Shipping to mainland Spain: FREE
Shipments to Ceuta and Melilla: € 9.00 and FREE for orders over € 50
Shipments to the Balearic and Canary Islands: € 9.00 and FREE for orders over € 50
Shipping to the rest of Europe: € 9.00 and FREE for orders over € 50
Shipping to the rest of the World: € 15.00 and FREE for orders over € 90

To calculate the delivery times you have to take into account that, once we receive your order, it is made especially for you completely individually. Taking into account that the garments must be made, the delivery times are:

Shipping to Peninsular Spain: From 1 to 2 days (working days)
Shipping to Ceuta and Melilla: From 5 to 7 days (working)
Shipments to Balearic Islands and Canary Islands: From 5 to 7 days (working days)
Shipping to the rest of Europe: From 5 to 7 days (working days)
Shipping to the rest of the World: From 10 to 15 days (working)

You must bear in mind the following shipping and returns conditions:

• Transport times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of goods (for example, storms or strikes). In case of delivery problems, a contact phone number will be entered in your account that you must provide us.

• The merchandise travels fully insured and you must notify us of any problem such as breakages, in order to claim the replacement of the material within a maximum period of 24 hours after receiving it. After these 24 hours, the companies no longer take charge of the damaged material, so BALSIK.com will seek the least harmful solution for both parties.

• Our return policy, in compliance with current regulations, is to grant you the right to return any of our products within a maximum period of 15 days from the date of receipt, provided that you keep its original seal or packaging and it has not been opened or used.

• Three types of returns can be given:

1. That the product has arrived defective or is not what you had requested, in this case you must let us know by sending us an email through our contact form and we will proceed to change it immediately and at no cost.

2. You want to cancel the order, in this case, if the order has not yet come out, you can cancel the order and you will be reimbursed the full amount of your order at no cost. In the event that your order has already been shipped, we will have to wait for it to arrive at our facilities to proceed with the refund of your order less the corresponding shipping costs.

3. That you want to change the product for another size, in this case, if the order has not gone out yet we will proceed to the requested change. In the event that your order has already been sent and you want to change it for another size, you must send us the product so that we can proceed with the change. In this case, both the shipping to our facilities and the forwarding of the new size will be at your expense. We cannot determine what the cost of shipping to our facilities is, as it will depend on how you send it to us, but if it is resent with the new size, this cost is € 6 and you must pay it before we send you the new product.

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