Make your order at BALSIK.com and be different, start to feel the fashion...

In BALSIK.com your purchase is easy and safe, just select the product you want, add it to the cart and once you access the shopping cart enter the information to send your order.

Here are the steps in the purchase process:

1. Enter BALSIK.com and choose the products you want to buy.
2. Add the products to your "Cart". Remember that shipping is FREE for shipments to Spain !. For the rest of the destinations the freight is € 12.
3. Click on the top right to see your order.
4. If you are a registered user, enter your information in "login". If you are new, fill out the registration form in "request as a guest". Accept the general conditions of sale by clicking on it and click "Continue".
5. Fill in your details for delivery, check that the shipping address is correct. Remember that the delivery address is set by you, you can receive the order at your home, your work or send it directly to the person you want to surprise. Click "Continue".
6. Select the shipping method and click "Continue". In this section, if you wish, you can leave us a comment so that we take it into account in the delivery.
7. Select the payment method you want, accept the general conditions of sale by clicking on it and click on "Confirm order". At this point we will connect you to the secure payment gateway so that you can make the payment of your order.
8. At BALSIK.com we automatically receive your order information and immediately begin preparing it for shipment.

» How can I find products on BALSIK.com?
» What does it mean that the elaboration process is individual?
» How do I select my size?
» How do I know that the order has arrived at BALSIK.com?
» What payment methods can I use?
» What type of bank card can I use?
» I have forgotten my BALSIK.com password, what do I do?
» Are shipping FREE at BALSIK.com?
» What are the delivery times at BALSIK.com?
» How should I enter my delivery address?
» Can I return a product?


How can I find products on BALSIK.com?
On the main page of our website you can find the products divided by categories, you just have to click on the category or collection you want to consult and you will go immediately to it. When you find the product that interests you, click on its name or title to view its information page. On this page you will find detailed information about the product as well as its images. If this is the product you want to buy, add it to your "Cart".

What does it mean that the elaboration process is individual? 
As indicated in all our products, the making, printing or embroidery of them is done individually in our workshop in Malaga.

How do I select my size?
In each product we will show you the sizes available so you can select the size you want to receive. Likewise, in the link "Size guide" we will show you a summary with the measurements and dimensions of each of the products.

With these measurements that we will give you, the easiest way not to be mistaken when selecting your size is, measuring a similar garment of those that you already have at home and selecting, by said measurements, the one that will best fit you according to the look you are looking for.

How do I know that the order has arrived at BALSIK.com?
Once you confirm your order, BALSIK.com automatically receives your order information and immediately begins preparing it for shipment.

We also send you a confirmation email with your order. At any time, by entering your username on our website you can track your order.

What payment methods can I use? 
At BALSIK.com we want to make your payment easier, so we put at your disposal the safest way on the Internet to make the payment.

Through PayPal you can make the payment with your credit card, debit card or PayPal account.

In the payment with PayPal or card (through the secure PayPal gateway) BALSIK.com guarantees that each of the transactions you make is 100% secure. All operations involving the transmission of bank details are carried out using a secure environment based on SSL (Secure Socked Layer) security technology. All the information you transmit travels encrypted through the network and only PayPal will receive it.

When finishing the purchase process and confirming your order, we connect you through a secure connection directly to PayPal, from where you will enter the data for the payment of your order and confirm it. Later PayPal indicates if the operation is in accordance and automatically our system will begin to process your order.

BALSIK.com does not record this information in its database since it does not have any access to it.

What type of bank card can I use? 
At BALSIK.com card payment is made through PayPal's secure payment gateway, admitting any type of bank card such as VISA, VISA Electron, MasterCard, American Express, Maestro, etc.

We assure you that your credit card details are protected at all times and that we will never have access to them since they are entered through a secure connection directly in PayPal.

I have forgotten my BALSIK.com password, what do I do? 
To reset your BALSIK.com password, click on the "Forgot your password?" Link that you will find by clicking on "Login". You just have to enter your email address and follow the instructions that appear on the screen.

How much are BALSIK.com shipping costs?
Shipping is always FREE for all shipments to mainland Spain.

For the rest of the destinations, the postage is:

Shipping to mainland Spain: FREE
Shipments to Ceuta and Melilla: € 9.00 and FREE for orders over € 50
Shipments to the Balearic and Canary Islands: € 9.00 and FREE for orders over € 50
Shipping to the rest of Europe: € 9.00 and FREE for orders over € 50
Shipping to the rest of the World: € 15.00 and FREE for orders over € 90

What are the delivery times at BALSIK.com?
To calculate the delivery times you have to take into account that, once we receive your order, it is made especially for you completely individually. Taking into account that the garments must be made, the delivery times are:

Shipping to Peninsular Spain: From 1 to 2 days (working days)
Shipping to Ceuta and Melilla: From 5 to 7 days (working)
Shipments to Balearic Islands and Canary Islands: From 5 to 7 days (working days)
Shipping to the rest of Europe: From 5 to 7 days (working days)
Shipping to the rest of the World: From 10 to 15 days (working)

How should I enter my delivery address?
Tell us where you want us to deliver your order. Remember to add both the street name and the building number and the corresponding floor, floor, unit or room number. Also, do not forget to enter the postal code in the box reserved for it.

We recommend that you enter a valid phone number in the corresponding box, so that we can contact you in the event of any problem during the delivery of your order.

Can I return a product?
Without problems, at BALSIK.com we understand that three types of returns can be given:

• That the product has arrived defective or is not what you had requested, in this case you must let us know by sending us an email through our contact form and we will proceed to change it immediately and at no cost.

• You want to cancel the order, in this case, if the order has not yet come out, you can cancel the order and you will be reimbursed the full amount of your order at no cost. In the event that your order has already been shipped, we will have to wait for it to arrive at our facilities to proceed with the refund of your order less the corresponding shipping costs.

• That you want to change the product for another size, in this case, if the order has not gone out yet we will proceed to the requested change. In the event that your order has already been sent and you want to change it for another size, you must send us the product so that we can proceed with the change. In this case, both the shipping to our facilities and the forwarding of the new size will be at your expense. We cannot determine what the cost of shipping to our facilities is, as it will depend on how you send it to us, but if it is resent with the new size, this cost is € 6 and you must pay it before we send you the new product.

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