All purchases made in our online store BALSIK.com are subject to these general contracting conditions set out in this document. The sales held are distance sales regulated by current Spanish legislation on the matter.

1. Identification.

BALSIK.com is a business unit legally established in Spain with domicile Malaga (Spain).

2. Activity.

BALSIK.com is a company whose purpose is the distribution and sale of articles wholesale and retail, both locally and online and by telephone, nationally and internationally.

3. Contents and information provided.

BALSIK.com establishes a whole series of processes carried out by our team of professionals together with our technology, to offer all the information contained on our website in a clear and truthful way.

BALSIK.com reserves the right to modify the commercial offer presented on our website (modifications on products, prices, promotions and other commercial and service conditions) at any time.

In the event that at any time an error of any kind occurs, alien at all times to our will, it will be immediately corrected. If there is a typographical error in any of the prices shown or in the characteristics of the product, and a client has made a purchase decision based on said error, BALSIK.com will notify the client of said error and the client will have the right to cancel his purchase. at no cost on your part.

The descriptions and images of the articles that appear on BALSIK.com are indicative of each product, as indicated, the making and embroidery of them is done individually in our workshop in Malaga.

4. Prices and applicable taxes.

All the prices of our products always include the value added tax (VAT) and the Recycling tax (WEEE) if applicable. For international sales that are made outside of Spain and for sales to the Canary Islands, Ceuta and Melilla, the costs of customs clearance and import taxes are not included in the price of the product or shipping, and must be paid at destination by the recipient of the merchandise if they exist.

The prices of our products are set by default in Euros. Due to fluctuations in exchange rates, BALSIK.com will establish its own exchange rate according to the average of a certain period that will change over time. The prices of the products we sell at BALSIK.com may be reviewed and modified without prior notice if circumstances require it at any time.

5. Sales system.

To make your purchase, you just have to select the product you want on our website and click on "Add to cart".

6. Payment method by PayPal.

• Credit card: (Visa, Visa electron, MasterCard, American Express, Maestro, etc ...).

From BALSIK.com we guarantee that each of the transactions you make with us is 100% secure. All operations involving the transmission of bank data are carried out using a secure environment based on standard SSL (Secure Socked Layer) security technology. All the information you transmit travels encrypted through the network and will only be received by our bank.

At the end of the purchase process, having chosen payment by credit card, we will connect you through a secure connection directly to PayPal, from where you will enter the data of your card that is requested and validate it. Later PayPal indicates if the operation is in accordance and automatically our system will begin to process your order.

BALSIK.com does not record this information in its database since it does not have any access to it.

• Through PayPal:

PayPal is the leading trusted company for Internet payments, allowing buyers and companies to send and receive money online. PayPal has more than 100 million user accounts in 190 countries and regions.

PayPal helps protect credit card information with the industry's best fraud prevention and security systems. When using PayPal, financial information is never shared with the seller.

Make purchases or send money with PayPal, it is free. You can buy and pay comfortably by saving your information in PayPal.

7. Form, expenses and delivery time.

Shipping is always FREE for all shipments to mainland Spain.

For the rest of the destinations, the postage is:

Shipping to mainland Spain: FREE
Shipments to Ceuta and Melilla: € 9.00 and FREE for orders over € 50
Shipments to the Balearic and Canary Islands: € 9.00 and FREE for orders over € 50
Shipping to the rest of Europe: € 9.00 and FREE for orders over € 50
Shipping to the rest of the World: € 15.00 and FREE for orders over € 90

To calculate the delivery times you have to take into account that, once we receive your order, it is made especially for you completely individually. Taking into account that the garments must be made, the delivery times are:

Shipping to Peninsular Spain: From 1 to 2 days (working days)
Shipping to Ceuta and Melilla: From 5 to 7 days (working)
Shipments to Balearic Islands and Canary Islands: From 5 to 7 days (working days)
Shipping to the rest of Europe: From 5 to 7 days (working days)
Shipping to the rest of the World: From 10 to 15 days (working)

The merchandise travels fully insured and the client must notify of any problem such as breakages, in order to claim the replacement of the material within a maximum period of 24 hours after receiving it. After these 24 hours, the companies no longer take charge of the damaged material, so BALSIK.com will seek the least harmful solution for both parties.

Shipping is always FREE for all shipments to Spain, both to the peninsula and to the islands.

Transportation times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of goods (for example, storms or strikes).

In case of delivery problems, a contact phone number will be entered into your account that the buyer must provide to BALSIK.com.

8. Policy of returns, cancellations and changes of products.

Our policy, in compliance with current regulations, is to grant you the right to return any of our products within a maximum period of 15 days from the date of receipt, provided that you keep its original seal or packaging and it has not been opened or used.

BALSIK.com will not refund the amount of said return or make any forwarding of the product itself, as long as the receipt and condition of the product being returned has not been verified. In the event of a return, BALSIK.com will reimburse the customer within 15 days of receipt, the amount paid through the system indicated by the customer, excluding the shipping costs incurred.

In case of return due to a change of opinion, the transport costs will be borne by the customer. To make a return effective you must contact us through our contact form.

If what you want is to cancel an order, you can do it as long as we have not sent it. In this case, you must wait to receive it and proceed to return it, provided that the aforementioned conditions are met.

If what you want is the change of the product due to a defect in it, you can contact us through our contact form. As soon as we have received it, we will proceed to change it and send it back to you free of charge. If what you want is to make a change for another item or reference, you will have to bear the costs of return and new shipping.

9. Customer obligations.

The client of BALSIK.com undertakes at all times to provide truthful information about the data requested in the registration forms that identify the buyer and the shipping and billing addresses, as well as to keep them updated at all times.

BALSIK.com gives the consideration of customer or consumer to those who enter their data correctly, truthfully or in good faith, so that the entry of false data, in addition to carrying the consequences provided by law (Penal Code, articles 248 , 255, 387, 392, 395, 623), implies for the client the loss of the consumer status and of the benefits provided for the consumers.

The client agrees to accept all the provisions and conditions contained in these General Conditions of Purchase, understanding that they include the best possible service willingness for the type of activity we carry out. Likewise, you agree to keep your personal access codes to our website confidential and with the utmost diligence.

The client agrees to enable the delivery of the requested order by providing a delivery address where it can be received within the normal delivery time of goods (Monday to Friday from 9:00 a.m. to 1:30 p.m. and from 4:00 p.m. to 6:00 p.m. : 00). If the office is better than the home address, please provide the second address.

In case of breach by the client of this obligation, BALSIK.com will have no responsibility for the delay or impossibility of delivering the order requested by the client. Keep in mind that you can give the address that best suits you depending on your circumstances.

10. Data Protection Law.

BALSIK.com guarantees the protection and confidentiality of personal, domiciliary, payment and any other data provided by our clients.

All the data provided by our clients to BALSIK.com or its employees will be included in an automated file of personal data created and maintained under our responsibility.

For technical reasons, for the correct fulfillment of the purchase order made, your data must be made available to BALSIK.com. In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep it for at least five years, so it cannot be deleted or rectified even if the client requests it.

BALSIK.com requests your authorization to process your data in the manner and for the purposes just indicated. If you do not want this treatment to take place and you have not made any purchase, please send us a message through our contact form, writing in the Subject: Cancel and your data will be destroyed.

However, and in accordance with the provisions of the Data Protection Law, Organic Law 15/99 of December 13, the client of BALSIK.com may at any time exercise the rights of access, rectification, cancellation and, where appropriate, revocation of consent in the aforementioned Law and other regulations that develop it, through our contact form, writing in the Subject: Cancel and your data will be destroyed.

The content of this page may change in accordance with the requirements of the legislation in force at any time, so you should review it regularly.

11. Confidentiality Policy.

BALSIK.com guarantees the confidentiality of the data.

At BALSIK.com we value the trust you have placed in us. Therefore, ensuring the confidentiality of your data is our maximum commitment. The ideas, suggestions or any other information that you decide to share with us, will be used exclusively to provide you with a better service.

12. Applicable legislation and competent jurisdiction.

The purchases made on BALSIK.com are subject to Spanish legislation.

In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of Malaga (Spain).

13. Guarantees.

BALSIK.com will request the client the invoice to exercise the guarantee of all the products that could be defective. This will be essential. The delivery of the material will be the responsibility of the client, and the replacement and shipment (after verification), free through the means that BALSIK.com considers most appropriate, within approximately 15 days.

BALSIK.com makes every effort to offer the information contained on the website truthfully and without errors.

At the moment that a client registers, all their data is incorporated into our database, being used only to process the order, as well as to send information about offers and services that may be of interest to them.

In compliance with the provisions of Organic Law 15/1999 of December 13, and the subsequent ones that are developed, the clients of BALSIK.com can, at any time, exercise their rights of access, rectification, cancellation and opposition on their data personal communicating it in writing. BALSIK.com is subject at all times to Spanish legislation.

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